If a pre-authorization has been blocked within the framework of the car rental agreement, our company, Avalon Care Services Kft, will appear exclusively as an acceptance point in the process, the process itself is always regulated by your bank account agreement and the
relevant international card acquiring standards.

Following the business policy of our company - if everything was fine with the car rental and the rental fee was settled - the pre-authorization will be cancelled as soon as possible after the rental, but no later than the end of the given working day. In our experience, the process of related administration has been significantly accelerated, so the cancellation of a pre-authorization in Hungary is usually done immediately, but no later than within 2-3 working days, and in the case of international transactions, within 4-5 working days.

If this does not happen, then according to point 12.7.2.3 of the “Payment Card Acceptance Manual”, the cardholder can initiate a complaint at his / her account management bank, which will require the bank slip received at the time of cancellation or a statement from the acceptance point about the cancellation, in which our colleagues are happy to help You 24/7.
In case of any problem related to a bank card or pre-authorization, we can help you at the e-mail address [email protected], and if necessary, we will send you a copy of the bank slip confirming the cancellation and / or an authentic confirmation that our company had the pre-authorization and no longer claims the amount.

Important information for you may be that, under the regulations of international card companies, it is not possible in any case for the pre-authorization to last for more than 28 days, so that pre-authorizations will be cancelled after a maximum of 28 days, regardless of revocation or possible complaint.
If you would have any questions regarding this topic, feel free to contact us!

AVALON Rent a Car is available 24/7 every day of the week. However, please note that an extended hours fee applies if the car is picked up or returned outside of our standard business hours. This extra fee is also charged on weekends and public holidays, as well as before 08:00 AM and after 5:00 PM on any day.

The extended hours fees are as follows:

• Between 06:00 and 08:00: €15

• Between 17:00 and 22:00: €15

• Between 22:00 and 06:00: €30

You can find all the information about rental car insurance on the following page:

https://avalon-rent.hu/en/oldal/insurances_12

Of course, our rental cars can be used for international travel — within all EU countries, and in most non-EU countries as well, with a few exceptions. It is important to inform us in advance if you plan to travel abroad! Please note that international use involves a one-time extra fee, which will be shown during the online reservation of the selected vehicle.

For domestic rentals, all our rates include unlimited mileage. However, when traveling abroad, a mileage limit applies as follows:

• 1-day rental: 500 km/day

• 2–4 days rental: 400 km/day

• 5–7 days rental: 300 km/day

• 8–13 days rental: 250 km/day

AVALON Rent a Car accepts driving licenses issued outside the EU. However, please note that local authorities (e.g. the police) may require an international driving permit. We strongly recommend checking the relevant regulations before your rental.

Of course, it is possible to request a child seat with your rental car for an additional fee. When booking online, you can select the appropriate child seat from the available extras based on age, weight, and height.

Of course, it is possible to rent a car for just a few hours. However, rental fees are always calculated in 24-hour periods, so in these cases the full 1-day rental fee is charged.

Our cars are handed over to customers with a full tank, and we kindly ask that you return the vehicle with a full
tank as well. This is known as the "full to full" fuel policy. If the car is not refueled to full upon return, we
charge a one-time handling fee, plus the cost of the missing fuel and VAT.

 Smoking is strictly prohibited in all Avalon Rent vehicles. This rule applies to all renters and passengers. If
smoking occurs, the renter will be responsible for cleaning fees. We kindly ask you to respect this policy to
ensure every customer receives a clean and fresh vehicle.
Transporting pets is allowed, but please ensure the car is kept clean, especially by removing pet hair before
returning the vehicle. This helps avoid extra cleaning fees and guarantees a pleasant environment for the next
renter. If transporting pets made extra dirt, or pet hair in the car, we have to charge an extra fee to cover the cleaning.

In case of an accident, breakdown, or any unexpected event, please contact our customer service immediately,
where our team will gladly assist you with the next steps.
Contact number: (06 1) 266 7748
✅ This line is available 24/7, every day of the week, so you can reach us anytime for help.
Our customer service provides detailed guidance and support—whether arranging a vehicle replacement,
coordinating repairs, or handling insurance matters.

Important emergency notes:
In case of personal injury or involvement of multiple vehicles, please notify the police immediately and obtain a
report.
Take photos of any damages, the vehicle, and the scene.
Your safety on the road is our priority, and you can always count on our support.

Yes, the minimum age to rent a car is 18 years. Please note that for drivers under 21 years old, we charge a one-
time young driver surcharge of €13. This fee is part of our risk management and insurance policy. There is no
upper age limit, so our older customers can also rent vehicles without any restrictions.

The rental fee includes authorization for one driver by default. If you wish for more people to drive the vehicle,
that is possible — we charge a one-time fee of €15 for each additional driver, regardless of the rental
duration.This fee covers the necessary administration and insurance. Please inform us of all additional drivers in
advance and provide their details upon vehicle pickup to ensure everything complies with regulations.

To rent a car, you will need an identity card or passport, a license and a credit card. Our colleague who arrives at the venue will take the contract with them, which will be filled out together at the time of handover.

Of course we can help you with the motorway sticker, you can buy this at our colleague according to the official price.

At both pick-up and return, our colleagues thoroughly inspect each rental vehicle. If any new damage is suspected at the time of return, it is documented. Then, our fleet managers compare the vehicle's condition with the previous inspection report at our premises. This step helps to ensure that the damage was not pre-existing.

After the evaluation, the fleet manager informs the customer whether the damage is indeed new. If so, they will also explain the potential compensation amount, which is determined based on an official damage assessment.

You can also pay by credit card and cash. If you book your car in advance or want to extend it later, you can of course pay by bank transfer.

Expected in Budapest within an hour. Our colleagues will always inform you about the delivery time to other parts of the country before renting a car.

You can rent a car from us 24 hours a day. Our colleagues are available 24 hours a day and deliver the vehicle of your choice, so if you need a rental car either early in the morning or at night, we are also at your disposal.